Evaluating Truth and Credibility
This course will provide the scientific research base to help you understand and articulate why you feel uneasy and uncertain, or enthused and positive, when recruiting others. It naturally transfers to negotiators, sales staff and all tasks involving person to person interaction – an almost limitless spectrum within the business community.
What we will cover:
• Identify the importance of baselines and when they occur
• Follow a sound psychological model that provides a structured approach to the detection of leakage
• Identify and evaluate ‘hotspots’ – not lies
• Carry out hypothesis testing
• Identify and evaluate clues to deception and truth telling
• Adopt active listening and observation skills regarding what the face reveals, as well as body language, voice, verbal style and the written word
• Combine and utilise these skills to evaluate truthfulness & credibility
Benefits
• Improve your ability to interact with and elicit information from others, especially in high-stakes contexts.
• Increase your capacity to evaluate the credibility of data received during observations, conversations, interviews and investigations
• Enhance your understanding of how to identify and interpret five channels of communication
Facilitated by:
TBC
Duration:
Three consecutive days
Who’s the course for:
Suitable for all with responsibility for the wellbeing and supervision of others and in particular:
• MDs
• Senior Leaders and HR personnel
• Middle managers
Course delivery:
Face to face or online