The power of saying ‘no’

Who should attend?

Anyone who wants to become more assertive at work.

How long is the course?

2-3 hours

Who will deliver the course?

Annabel Shilton

What does the course cover?

This course is designed to help you understand what assertiveness is and identify why we find it easy in some situations and not in others. We review what might be preventing us from saying ‘no’ and learn a few tips and techniques to become more empowered at work.

• What is assertiveness?
• What prevents us being assertive?
• Understanding the difference between passive, aggressive and assertive states.
• Learning how to say ‘no’!

What are the outcomes?

Delegates gain an excellent understanding of what prevents us from being assertive and learning how to say ‘no’ with confidence and ease.