Handling difficult situations

Who should attend?

Anyone who would like to learn to improve communication and build more effective relationships at work.

How long is the course?

2-3 hours

Who will deliver the course?

Annabel Shilton

What does the course cover?

Overview:
This course is designed to help delegates understand the dynamics of relationships at work; how to improve communication skills, and to increase understanding of how other people communicate and relate to one another. Delegates will develop an appreciation of the different styles used to build and develop stronger relationships.

Structure:
• How to communicate effectively.
• Awareness of the games that people play.
• Communication styles.
• How to avoid conflict.
• Body language.

What are the outcomes?

An increased understanding of different communication styles and how to flex your own style to improve relationships and get the best out of situations and others.