An introduction to workplace mediation

Who should attend?

Anyone who wants to learn about how conflict starts and how it can be resolved before it escalates beyond repair.

How long is the course?

2-3 hours

Who will deliver the course?

Annabel Shilton

What does the course cover?

This course is designed to enable delegates to understand what mediation is, the skills needed to mediate effectively between parties and to learn about the mediation process to enable a positive outcome.

• Recognise and understand conflict in the workplace.
• Stages of conflict escalation.
• Learn about different conflict styles.
• Understand the importance and benefits of mediation.

What are the outcomes?

An increased awareness and understanding of what mediation is and how to deliver an effective workplace mediation process.