Welcome to the MDHUB privacy policy (‘Policy).
We respect your privacy and are committed to protecting your personal data. This Policy will inform you as to how we look after your personal data, including when you visit our website (regardless of where you visit it from), or when you use our services or otherwise engage with us, and tells you about your privacy rights and how the law protects you.
- IMPORTANT INFORMATION AND WHO WE ARE
PURPOSE OF THIS POLICY
This Policy aims to give you information on how MDHUB collects and processes your personal data, including through your use of this website, and any data you may provide through this website, or when you contact us or sign up to our newsletters or events, use one of our services or become a member.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this Policy together with any other privacy notice or Data Processing Agreement we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Policy supplements the other notices and is not intended to override them.
CONTROLLER
MDHUB (Company Number 06621052) is the controller and responsible for this website and is responsible for your personal data (collectively referred to as “MDHUB”, “we”, “us” or “our” in this Policy).
If you have any questions, including any requests to exercise your legal rights, please contact us using the details set out below.
CONTACT DETAILS
Our full details are: MDHUB, St. Andrew’s House, Cinder Hill Lane, Horsted Keynes, West Sussex RH17 7BA
Email: phil@mdhub.co.uk
Telephone: 01273 311220
CHANGES TO THE POLICY AND YOUR DUTY TO INFORM US OF CHANGES
This version was last updated in November 2020 and may be subject to further revisions.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
- THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual by which that person can be identified. It does not include data where the identity has been removed (anonymous or pseudonymised data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Dataincludes: first name, last name, username or member identifier, marital status, title, date of birth and gender, photos, video or other images.
- Contact Dataincludes: business address, home address, email address and telephone numbers, and any social media accounts used to contact us or register on our systems.
- Financial Dataincludes: bank account and payment gateway (i.e. PayPal) or card details or transaction reference numbers.
- Transaction Dataincludes: details about payments to and from you and details of services or events you have registered for from us or a third party via our own or a third party website.
- Technical Dataincludes: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Profile Data includes: any username and password to access our systems, or orders or event registrations made by you, your interests, preferences, feedback and survey responses.
- Usage Dataincludes: information about how you use our website, products and services.
- Marketing and Communications Data includes: your preferences in receiving marketing from us and any third parties (i.e. event organisers) and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you, or which is a condition of an event registration or other service, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (or to provide you with services). In this case, we may have to cancel a registration or service you have with us but we will always aim to notify you if this is the case at the time.
- HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
- Direct interactions.You may give us your Identity, Contact and Financial Data by filling in forms on our websites or by corresponding with us by post, phone, email, social media or otherwise. This includes personal data you provide when you:
- register as a member;
- register as a participant for a MDHUB or other event;
- request marketing to be sent to you;
- enter a competition, promotion or survey or request marketing or alerts;
- make a general enquiry about our services; or
- give us feedback.
- Automated technologies or interactions.As you interact with our website or social media accounts, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.
- Third parties or publicly available sources.We may receive personal data about you from various third parties and public sources as set out below:
- Technical Data from the following parties:
(a) analytics providers such as Google inside the EU;
(b) advertising networks, such as Twitter or Facebook, based inside or outside the EU; and
(c) search information providers, such as Google, based inside the EU.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services, based inside or outside the EU and HM Revenue & Customs (HMRC).
- Technology providers we use, including client relationship, marketing and other hosting and communications providers (i.e. SurveyMonkey, MailChimp or Eventbrite), inside or outside the EU.
- Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based in the UK.
- HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To process your registration as a member or registration for an event at our premises.
- Where we need to perform the contract we are about to enter into or have entered into with you, or in relation to an event organiser that we have entered into a contract with.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending you marketing or third-party direct marketing communications via email or text message. You have the right to withdraw consent to marketing at any time by contacting us or by clicking ‘unsubscribe’ in any communication you receive from us.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
To register you as a new member. | (a) Identity
(b) Contact (c) Financial (d) Transaction (e) Profile |
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (for tax or legal liability purposes) (c) Necessary to comply with a legal obligation |
To process and deliver a service or order including:
(a) Manage payments, fees and charges (b) Register you for an event or other form of alert (c) Pass your details to third party administrative or technology providers in order to perform our services. (d) Collect and recover money owed to us |
(a) Identity
(b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (f) Profile |
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (for tax or legal liability purposes, or to comply with your request) (c) Necessary to comply with a legal obligation |
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy (b) If you are a sub-contractor or a supplier or have some other form of contractual relationship with us (c) Asking you to leave a review or take a survey |
(a) Identity
(b) Contact (c) Profile (d) Financial (e) Transaction (f) Marketing and Communications (g) Profile |
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated, to comply with our legal and tax obligations, or to study how customers use our products/services) |
To enable you to take part in a competition or complete a survey | (a) Identity
(b) Contact (c) Profile (d) Usage (e) Marketing and Communications |
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how members use our products/services, to develop them and grow our business) |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity
(b) Contact (c) Technical |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation |
To deliver relevant website content (including potentially advertisements) to you and to measure or understand the effectiveness of the advertising we serve to you | (a) Identity
(b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our website, products/services, marketing, member relationships and experiences | (a) Technical
(b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about services or events that may be of interest to you | (a) Identity
(b) Contact (c) Technical (d) Usage (e) Profile |
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to develop our products/services and grow our business, or to respond to you request) |
MARKETING
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
SURVEYS & PROMOTIONAL OFFERS FROM US
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing).
We may send you event reminders close to the date of an event or service you have registered for, or information on events or services similar to those you have previously registered for or other communications we are obliged to send under a legal or contractual obligation.
You may receive marketing communications from us if you have expressly requested information from us about our services, other events or membership, or made an enquiry, or if you provided us with your details when you entered a competition or registered for a promotion. We will not, however, send you generic marketing about MDHUB unless you have expressly consented to receive it.
THIRD-PARTY MARKETING
We do not share personal data with any third parties outside of the MDHUB for marketing purposes.
OPTING OUT
You can ask us or third parties to stop sending you event updates or marketing messages at any time by following the opt-out or unsubscribe’ links in any marketing message sent to you or by contacting us.
Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of your MDHUB membership, service experience, event or other transaction, or where we need to keep your contact details or make contact with you for contractual performance or legitimate interest purposes, or compliance with a legal obligation.
COOKIES
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see the Cookie Policy section below:
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
- DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
- Internal Third Parties as set out in the Glossary or elsewhere in this Policy.
- External Third Parties as set out in the Glossary or elsewhere in this Policy.
- Specific third parties listed in the Glossary or elsewhere in this Policy.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
- INTERNATIONAL TRANSFERS
We do not transfer your personal data outside the European Economic Area ( EEA).
Some of our external third-party administrative and IT providers are however based outside the European Economic Area (EEA) so their processing of your personal data may involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we always seek to ensure a similar degree of protection is afforded to it by seeking to ensure that at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
- Where we use certain service providers, we do so under a data processing agreement, where possible that use specific contracts approved by the European Commission, which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
- Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
- DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- DATA RETENTION
HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our members and clients (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax and legal liability purpose, but we also keep this information to make it easier for members and clients to make new, follow-on or repeat service orders. We will seek to renew consent for marketing communications every two years.
In some circumstances you can ask us to delete your data: see Your Legal Rights below or contact us for further information.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
- YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
- GLOSSARY
LAWFUL BASIS
Consent means the unambiguous approval to use personal data in a specific way, it must involve a clear affirmative action (an opt-in). In relation to the use of Special Personal Data, the consent must be given expressly in relation to this use. We seek consent in relation to marketing permissions and in relation to our own employees or sub-contractors.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
INTERNAL THIRD PARTIES
Other companies subcontracted to the MDHUB acting as joint controllers or processors and which provide facilitation, advice, IT and system administration services and reporting services.
EXTERNAL THIRD PARTIES
- Service providers acting as processors based in and outside the EU who provide IT and system administration services (i.e. MailChimp, Xero or Eventbrite).
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based within the EU who provide consultancy, banking, legal, insurance and accounting services to us.
- HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom or EU who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or member services to you. We will advise you if this is the case at the time you withdraw your consent.
COOKIE POLICY
A “cookie” is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive.
MDHUB only use cookies to track users movements as they navigate around the site. We generate cookies when users browse, subscribe to a service or make a purchase. Almost all of our cookies expire when the user closes the browser.
Without cookies enabled you can use this site, however you will not be able to visit member specific areas of the site, subscribe to a service or make a purchase. To disable cookies please consult your browser help files.
You can find out more about managing your privacy on these sites
http://www.google.co.uk/goodtoknow/manage-data/
http://www.mozilla.org/en-US/privacy/
http://privacy.microsoft.com/en-gb/default.mspx
MDHUB also use Google Analytics to collect statistics about how the site is being used how the site.
You can read about Googles privacy policy here
http://www.google.co.uk/intl/en/policies/privacy/
You can opt out of your statistic collection using Google’s Analytics Opt-out Browser Add-on.
https://tools.google.com/dlpage/gaoptout
Below is a list of all cookies on this website – their name, type and purpose:
Google Analytics | __utmz __utmc __utmb __utma | These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site for you. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
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We use third party companies as suppliers for some of our functions. Their use of the data is controlled by our contract with them and they are only allowed to use the data strictly for the purpose we have stated e.g. the data is not used in connection with data from other companies and we are not tracking user behavior outside our own sites.
This privacy policy only covers how we handle your data and this Website. Any other websites which may be linked to by the Website may be subject to their own privacy policy, which may differ from ours and we are not responsible for the content provided on any third party web sites.