Bespoke Training

A range of training courses to support your management teams

Bespoke Training

For those of you looking to support your management teams to become more effective in their roles, our range of training sessions provide the skills needed to develop staff and reinvigorate your business.

Our courses, which can be run on or off-site and last for between 2 and 3 hours, cover the whole spectrum of business training but we can also devise and tailor a course specifically to meet your needs so if you can’t see what you are looking for from the selection below, please get in touch.

How long do the in-house courses run for?
Between two and three hours

How much will it cost per session in-house?
A two hour session is £400 for Members (£550 Non members) plus VAT
A three hour session is £500 for Members (£650 Non members) plus VAT

How many people per session can attend in-house?
A minimum of four and a maximum of 10 people.

Course outlines

*NEW* for 2018 - The family business workshop 

©Luke Aldrich 2018

Who should attend?
Senior employees/managers within family owned/run businesses

How long is the course?
4 hours

Who will deliver the course?
Luke Aldrich. Luke is chairman of ROCC following on from 16 successful years as CEO. ROCC is a highly successful specialist and innovative technology business with an impressive client list in both the public and private sector.

Overview
This course examines the particular characteristics and dynamics of family businesses and the different stakeholders and their motivations. It pays particular attention to solving issues with regard to succession.

Structure

  • What is a family Business?
  • Stakeholders and motivations
  • A case studyCommunication
  • The 3 E’s of family business

What are the outcomes?
Delegates will be better prepared and empowered to define and solve the specific issues that can arise in family businesses and how to successfully plan and execute succession

Management styles

Who should attend?
Senior managers, established managers and those new to a management role

How long is the course?
4 hours

Who will deliver the course?
Annabel Shilton

Overview
This course is designed to question people’s perception of management, what it is and what it is not, the difference between leadership and management and what the key behaviours of effective leaders and managers are. Attendees will have the opportunity to reflect on their current style, learn some leadership/management tools to become more effective and to get the best out of others.

Structure

  • What is your management style?
  • Management v leadership.
  • Situational Leadership.
  • Management for these times

What are the outcomes?
An increased understanding of what effective leaders and managers do and how they adapt their style accordingly.

Time management

Who should attend?
Anyone who would like to improve their time management

How long is the course?
4 hours

Who will deliver the course?
Annabel Shilton

Overview
This course is designed to look at how people spend their time – and what on. We consider if we are making effective use of our energy and brain in order to complete tasks easily and speedily. We discuss delegation, and review the tools we can use to increase effectiveness and self awareness.

Structure

  • Identify how you spend and where you focus your time at work
  • Review of models that can be used to help manage time more effectively.
  • The importance of delegation and how it can create more time.
  • Learn about energy management and how the brain learns best.

What are the outcomes?
A greater of understanding of how we use our time at work and an opportunity to reflect on how we can adapt our behaviour to become more effective at work.

Performance management

Who should attend?
Senior managers, established managers and those new to a management role

How long is the course?
Full course - 8 hours
Short course – 4 hours

Who will deliver the course?
Annabel Shilton

Overview
This course is designed to help get the best out of your people and show how effective managers do this by delivering at their best. The course shows how adopting a “coaching” style of management can build relationships, improve communication and gain greater understanding of what motivates us at work.

Structure

  • What is performance management and why is it important?
  • What does an effective manager do to ensure that people deliver their best work?
  • Self assess individual current competency/capability and identify gaps to work on.
  • A look at how coaching can help improve performance management.

What are the outcomes?
An increased understanding of how to support and manage people to deliver their best work, to improve communication and build relationships with individuals in your team.

The power of saying ‘no’

Who should attend?
Anyone who wants to become more assertive at work.

How long is the course?
4 hours

Who will deliver the course?
Annabel Shilton

Overview
This course is designed to help you understand what assertiveness is and identify why we find it easy in some situations and not in others. We review what might be preventing us from saying ‘no’ and learn a few tips and techniques to become more empowered at work.

Structure

  • What is assertiveness?
  • What prevents us being assertive?
  • Understanding the difference between passive, aggressive and assertive states.
  • Learning how to say ‘no’!

What are the outcomes?
Delegates gain an excellent understanding of what prevents us from being assertive and learning how say ‘no’ with confidence and ease. 

Managing Personal Performance / Effectiveness

Who should attend?
Anyone who wants to become more effective at what they do.

How long is the course?
4 hours

Who will deliver the course?
Annabel Shilton

Overview
This course is designed to enable delegates to become more aware of the behaviours and beliefs that might be preventing them from being the best they can be at work. It also looks at work/life balance and how important it is to consider this to enable you to perform at your best. Delegates will have the opportunity to set some personal and professional goals to increase performance, impact and presence.

Structure

  • How effective are you?
  • Importance of Work life /balance
  • Fixed or Growth mindset
  • Goal setting
  • How to focus your attention to achieve the best results

What are the outcomes?
A greater understanding of how you can become personally more effective and a set of goals to increase performance, impact and presence.

Handling Difficult Situations

Who should attend?
Anyone who would like to learn to improve communication and build more effective relationships at work

How long is the course?
4 hours

Who will deliver the course?
Annabel Shilton

Overview
This course is designed to help delegates understand the dynamics of relationships at work; how to improve communication skills, increase understanding of how other people communicate and relate to one another. Delegates will develop an appreciation of the different styles used to build and develop stronger relationships.

Structure

  • How to communicate effectively.
  • Awareness of the games that people play.
  • Communication styles.
  • How to avoid conflict.
  • Body language.

What are the outcomes?
An increased understanding of different communication styles and how to flex your own style to improve relationships and get the best out of situations and others. 

An Introduction to Workplace Mediation

Who should attend?
Anyone who wants to learn about how conflict starts and how it can be resolved before it escalates beyond repair.

How long is the course?
4 hours

Who will deliver the course?
Annabel Shilton

Overview
This course is designed to enable delegates to understand what mediation is, the skills needed to mediate effectively between parties and to learn about the mediation process to enable a positive outcome.

Structure

  • Recognise and understand conflict in the workplace.
  • Stages of conflict escalation.
  • Learn about different conflict styles.
  • Understand the importance and benefits of mediation.

What are the outcomes?
An increased awareness and understanding of what mediation is and how to deliver an effective workplace mediation process. 

The Appraisal Process Part 1

Who should attend?
Anyone who undertakes a workplace appraisal either as a manager or non-manager.

How long is the course?
4 hours or can be combined with part 2 to become a day-long workshop.

Who will deliver the course?
Annabel Shilton or Fiona Shafer

Overview
This course is designed to help delegates engage in an effective appraisal process both as an appraiser and appraisee. Delegates will learn to review and/or design an appraisal process that enables and supports a positive culture in your organisation aligned with the business purpose and goals.

Structure

  • Understanding why Appraisals are important
  • The Benefits of Appraisals
  • Your current process – what works well and what can be improved upon
  • Linking Appraisals with the overall Business Objectives

What are the outcomes?
An improved understanding of the importance of the appraisal process and the benefits to the organisation, manager and people when they are well delivered. 

The Appraisal Process – Part 2

Who should attend?
Anyone who undertakes a workplace appraisal either as a manager or non-manager

How long is the course?
4 hours or can be combined with Part 1 to become a day-long workshop

Who will deliver the course?
Annabel Shilton or Fiona Shafer

Overview
This course is designed to help delegates develop the key skills needed to ensure that effective and enabling appraisals: so that employees understand what is required of them, how they contribute to the overall success of the business and also identify any potential barriers to success and how these can be overcome.

Structure

  • Planning for successful appraisals
  • The Appraisal Interview
  • Appraisal questions
  • Delivering Constructive feedback

What are the outcomes?
An improved understanding of the importance of the appraisal process and the benefits to the organisation, manager and people when they are well delivered. 

WIN WIN negotiating skills & techniques

Who should attend?
Anyone who is involved with negotiating in the workplace

How long is the course?
4 hours

Who will deliver the course?
Kerry Kyriacou

Overview
This course teaches delegates about how negotiations are structured and the skills and techniques they will need to become effective negotiators. Delegates will learn about the different negotiation techniques that can be used when negotiating face-to-face, on the phone or by email.

Structure

  • Learning to become more persuasive.
  • Effective negotiating skills & techniques.
  • Developing an effective plan and strategy for any negotiation
  • Knowing when and when not to negotiate
  • Negotiating face-to-face, on the phone, and through email

What are the outcomes?
An improved understanding of negotiation structures, skills and techniques and increased confidence to negotiate ‘win-win’ results.

Negotiation practices for buyers

Who should attend?
Anyone who is involved with negotiating with buyers

How long is the course?
4 hours

Who will deliver the course?
Phil Green

Overview
This course will enable delegates to better negotiate with their suppliers to ensure win win outcomes. The course will enable delegates to plan for and achieve margins and objectives and to get the most from their suppliers.

Structure

  • Deliveries, contracts, terms of payments margins and price
  • Understanding your suppliers
  • Getting the most from your suppliers by negotiating a win win outcome
  • Negotiating price, order values, deliveries & terms of payment
  • Achieving target margins & markup through effective negotiation
  • Meeting departmental objectives by focusing on planning rather than tactics

What are the outcomes?
An improved understanding of the process, skills and techniques required to successfully negotiate with suppliers and increased confidence to negotiate ‘win-win’ results. 

Developing business strategy

Who should attend?
Senior level executives and/or business owners

How long is the course?
4 hours

Who will deliver the course?
Phil Green or Fiona Shafer

Overview
This course is uses a mixture of theoretical and practical inputs to help delegates develop a strategy for their business by working individually, in pairs or teams.

Structure

  • Understand your business model
  • Create basic strategic frameworks
  • Create outline action plan

What are the outcomes?
Delegates will come away with a basic strategic framework for their business that is practical and usable and with a practical immediate action plan. Follow up sessions available upon request. 

Overcoming barriers to growth

Who will deliver the course?
Phil Green

Overview
Using Kolb’s Cycle as a basis for review this course helps delegates uncover any barriers to their business’ growth. Delegates analyse the shape of their business, identify any key differentiation points, services or products and market position, culture and personal strengths.

Structure

  • Introduction to Kolb’s Cycle
  • Business analysis
  • Testing and comparison
  • Shared feedback
  • Implementation plan for one key point in the business

What are the outcomes?
A clearer understanding of what barriers to growth may exists with the delegates’ business and an implementation plan that may be used as a template for other areas in the business. 

A Gentle Introduction to Finance

Who should attend?
Anyone who needs a basic introduction to finance in the workplace

How long is the course?
4 hours

Who will deliver the course?
Phil Green

Overview
This course provides delegates with a basic understanding of the ways in which business finances are structured and how they can be used to plan, forecast and measure financial performance.

Structure

  • How to read a set of accounts
  • Financial forecasting
  • Working with cost and budget
  • Managing cash flow

What are the outcomes?
Delegates will come away with a solid understanding of the the basic elements of financial reporting in a business – accounts, forecasts, costs and budget, cash flow. 

Raising Finance

An opportunity to review the range of finance available to businesses and the benefits and consequences of using the different options.

Who will deliver the course?
Phil Green

The programme covers:

  • Sources – FFF (Family, friends and fools) to VCs
  • Types of finance – Grants to Equity raise
  • Costs and commitments including loan covenants and security.

Selling, Merging or Acquiring

An opportunity to understand the preparations and process needed for any “M&A” activity.

Who will deliver the course?
Phil Green

Structure

  • Preparation for you and your business
  • Valuation and negotiation
  • The practical steps including Heads of Agreement, Due Diligence and Sale Purchase Agreements
  • A broad understanding of warranties and indemnities

"Phil Green was the financial advisor on our recent acquisition and did a superb job. His understanding of all aspects was exceptional; he was assured at all points in his dealings with the lawyers and the Finance Director of the acquiring company and his experience ensured that things ran really smoothly. We kept our sanity and a consistent bargaining position throughout because of Phil; he is someone you want on your side throughout all of your business dealings." Christina Grzasko, Leap UK

Cashflow

“Cash is King” – managing cashflow is vital for your business, many businesses run successfully and permanently on the edge of their cashflow, others can’t manage their cash accurately enough. Either way it is a drain on energy and effort in your business.  The programme covers:

Who will deliver the course?
Phil Green

Structure

  • Cashflow reporting
  • Flash cash reports
  • Running the red line
  • Credit terms
  • Handling late payers
  • Structuring business in a cash effective manner

An introduction to brand

Who should attend?
Senior or mid-level employees with responsibilities for sales and/or marketing

How long is the course?
4 hours

Who will deliver the course?
Rob Virkar-Yates

Overview
This course is designed to provide an overview of brand identity systems, how they are structured and how they provide a foundation for all sales and marketing communications in a business. Attendees will take part in a workshop that will enable them to understand and develop a basic brand identity system and learn how the identity system supports sales and marketing strategies and tactics.

Structure

  • An introduction to brand identity systems
  • The structure of a brand identity system
  • The core values
  • The value proposition
  • The positioning statement
  • Key messages and tone of voice

What are the outcomes?
Good understanding of a brand identity system, its structure and usefulness. Direct experience of developing an identity system and approaches for using the brand identity system to support sales and marketing.


Categories: Training